EMAIL FRAUD

Door-To-Door Scams

Door-to-door sales can promote home maintenance services such as pest control, home and garden maintenance and even utilities such as electricity and telephone services. Many legitimate businesses sell things by going door-to-door, but some scammers also use this approach.

What to look for

Door-to-door scams involve promoting goods or services that are not delivered or are of a very poor quality. You will not get value for money from a scammer and you may get billed for work that you didn’t want or didn’t agree to.

Sometimes scammers pretend to conduct a survey so they can get your personal details or to disguise their sales pitch until they have been talking to you for a while. At worst, a doorknocker’s real purpose could be to prepare for a subsequent break-in into your home.

Door-to-door sales are normally uninvited.

Sometimes the salesperson just turns up at your door. Salespeople are not visitors in your home they are there to get you to hand over your money to them and they must leave if you ask them to.

Even in the case of genuine businesses and products, unscrupulous operators can still act illegally to the detriment of other people. States and territories have specific laws about door-todoor sales, including cooling-off periods—where you can change your mind and request your money back—that may apply.

If you are interested in what a door-to-door salesperson has to offer, take the time to find out about their business and their offer. Don’t forget to shop around to make sure you are getting a good deal.

If someone comes to your door, ask to see their identification. You do not have to let them in and they must leave if you ask them to.

PROTECT YOURSELF

REMEMBER
A legitimate bank or financial institution will never ask you to click on a link in an email or send your account details through an email or website.
CAUTION
Never send your personal, credit card or account information by an email or enter it on a website that you are not certain is genuine.  
THINK
Don’t give out your personal, credit card or account details over the phone unless you made the call and the phone number came from a trusted source.
INVESTIGATE
www.NigerianSpam.com has links to websites with the latest information and tips on how to protect yourself online. Keep your security software up to date to detect and remove viruses and other malicious software. A computer professional can advise you about this.
ASK YOURSELF
Are the contact details provided in an email correct? Telephone your bank or financial institution to ask whether the email you received from them is genuine. Use a phone number that you know is legitimate, from an account statement, the phone book or the back of your ATM card do not rely on the contact details provided in the email.

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